To ensure your network, systems, servers and all your technology needs are been meet, it is important you hire a reputable managed IT services provider. It can be a daunting task to choose a managed services provider, especially if it is your first time. It is important you choose a managed services provider that will meet your needs. Consider the following factors when choosing a managed services provider.
When does the provider open and close? It is convenient to deal with a provider that operates 24/7.
Does the managed services provider have good customer services? A good service provider will have a support team that is well trained to attend to clients.
It is important you consider cost when choosing a managed services provider. The cost for IT managed services vary among providers. Although you should consider cost when choosing a managed services provider, don’t choose one that is charging way below the others.
Checking if the managed services provider has been licensed is recommended. Ask the managed services provider to give you a copy of their license, then verify if it is authentic.
Has the managed services provider been accredited by any reputable bodies in this field?
Does the managed services provider have experience? A managed services provider with no experience in most cases will not offer you good services, since they don’t have experience. The managed services provider has diverse knowledge in this field, that they have gained over the years. You can know the duration of time the managed services provider has been operating by reading their history on their website.
Does the managed services provider serve clients that are based in your area? It is time consuming to deal with an managed support services that is based in another area. A reputable managed services provider will indicate on their website the different areas they operate from.
Getting at least 5 contact details of the clients of the managed services provider is important. If the managed services provider is reluctant on giving you their reference list, its best you look for another alternative. You can ask the client references, if the provider takes time before they pick their calls, how much they pay for the services and if they would recommend the provider to other clients. If most of their client references are giving you a positive response, you can proceed to get the managed services from the provider.
It is advisable you go through the website of the provider, and read the testimonies that have been posted by their past clients. When reading the reviews, ensure you are reading from trusted sources online. A reputable managed services provider will always have many positive reviews.
Lastly, when looking for managed services provider, consider asking for referrals from your business partners and friends who have used one for their business.